Cancellation Policy

Cancellation Policy

Right of withdrawal

You have the right to revoke this contract within 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods without giving reasons.

In order to exercise your right of revocation, you must inform us (Clemens Werther, Frame Labs, Seeberger Heide 3, 28865 Lilienthal, Germany, phone: +49 172 4422366, e-mail: info@framelabs.eu) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us (Clemens Werther, Frame Labs, Seeberger Heide 3, 28865 Lilienthal, Germany) without delay and in any event no later than fourteen days from the day you notify us of the cancellation of this agreement. The deadline is met if you send the goods before the end of the period of fourteen days. You bear the direct costs of returning the goods.

You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exceptions to the right of withdrawal

The right of revocation does not exist with contracts for the supply of goods, which are not prefabricated and for whose production an individual selection or determination by the consumer is relevant or which are clearly cut to the personal needs of the consumer.

Sample revocation form

To Clemens Werther, Frame Labs, Seeberger Heide 3, 28865 Lilienthal, Germany, +49 172 4422366, info@framelabs.eu

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*)/received on (*)

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only in case of communication on paper)

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Date

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(*) Strike out if not appropriate.