Privacy

Privacy Policy

With this data protection declaration we would like to inform you about the type, scope and purpose of processing personal data (hereinafter also referred to as "data"). Personal data are all data that have a personal reference to you, e.g. name, address, e-mail address or your user behavior. This data protection declaration applies to all data processing operations carried out by us both within the scope of our core activity and for the online media we maintain.

Who is responsible for data processing in our company

Responsible for data processing:

  • Frame Labs
  • Clemens Werther
  • Seeberger Heide 3
  • 28865 Lilienthal
  • Deutschland
  • +49 172 4422366
  • info@framelabs.eu

Processing of your data within the scope of the core activity of our company

If you are our customer or business partner or are interested in our services, the type, scope and purpose of processing your data is based on the contractual or pre-contractual relationship existing between us. In this sense, the data processed by us includes all those data which are or were provided by you for the purpose of using the contractual or pre-contractual services and which are required to process your inquiry or the contract concluded between us. Unless otherwise stated in the further notes of this data protection declaration, the processing of your data as well as their transfer to third parties is limited to those data which are necessary and expedient for answering your inquiries and/or for the fulfillment of the contract concluded between you and us, for the protection of our rights as well as for the fulfillment of legal obligations. We will inform you of which data is required for this purpose before or during the data collection process. If we use third party providers to provide our services, the data protection information of the respective third party provider applies.

Data concerned:

  • Inventory data (e.g. names, addresses)
  • Payment data (e.g. bank details, invoices)
  • Contact details (e.g. e-mail address, telephone number, postal address)
  • Contract data (e.g. object of contract, contract period)

Persons concerned: Interested parties, business and contractual partners

Processing purpose: Processing of contractual services, communication as well as answering contact inquiries, office and organizational procedures

Legal basis: Fulfillment of contract and pre-contractual inquiries, Art. 6(1)(b) DSGVO, legal obligation, Art. 6(1)(c) DSGVO, legitimate interest, Art. 6(1)(f) DSGVO

Your rights according to the DSGVO

According to the DSGVO, you are entitled to the rights listed below, which you can assert at any time with the person responsible named in section 1 of this data protection declaration:

  • Right to information: You have the right to demand information from us as to whether and which of your data we are processing.
  • Right of rectification: You have the right to request the rectification of incorrect data or the completion of incomplete data.
  • Right to deletion: You have the right to ask for the deletion of your data.
  • Right to limitation: In certain cases, you have the right to request that we process your data only to a limited extent.
  • Right to data transferability: You have the right to demand that we transfer your data to you or another responsible party in a structured, common and machine-readable format.
  • Right of complaint: You have the right to complain to a supervisory authority. The competent authority is the supervisory authority of your usual place of residence, your place of work or our company headquarters.

Right of withdrawal

You have the right to revoke your consent to data processing at any time.

Right of objection

You have the right to object at any time to the processing of your data, which we base on our legitimate interest according to Art. 6 Par. 1 letter f DSGVO. If you exercise your right of objection, we would ask you to explain the reasons. We will then no longer process your personal data unless we can prove to you that compelling reasons for data processing worthy of protection outweigh your interests and rights.

Irrespective of the above, you have the right at any time to object to the processing of your personal data for advertising and data analysis purposes.

Please send your objection to the contact address of the person responsible stated above.

When do we delete your data?

We delete your data when we no longer need them or when you tell us to do so. This means that - unless otherwise stated in the individual data protection notices in this privacy policy - we delete your data,

  • if the purpose of the data processing has ceased to exist and thus the respective legal basis mentioned in the individual data protection notices no longer exists, e.g.
    • after termination of the contractual or membership relations existing between us (Art. 6 para. 1 lit. a DSGVO) or
    • after loss of our legitimate interest in the further processing or storage of your data (Art. 6 para. 1 lit. f DSGVO),
  • if you make use of your right of revocation and no other legal basis for the processing within the meaning of Art. 6 para. 1 lit. b-f DSGVO intervenes,
  • if you make use of your right of objection and there are no compelling reasons worthy of protection against the deletion.

However, if we have to keep (certain parts of) your data for other purposes, for example, because of tax retention periods (usually 6 years for business correspondence or 10 years for accounting records) or the assertion, exercise or defense of legal claims arising from contractual relationships (up to four years) make this necessary, or if the data is used to protect the rights of another natural person or legal entity, we will not delete (that part of) your data until these periods have expired. Until the expiry of these periods, however, we will limit the processing of this data to these purposes (fulfillment of the storage obligations).

Cookies

Our website uses cookies. Cookies are small text files consisting of a series of numbers and letters that are stored on the terminal device you use. Cookies are primarily used to exchange information between the end device you use and our website. This includes, for example, the language settings on a website, the login status or the location where a video was viewed.

Two types of cookies are used when you visit our website:

  • Temporary cookies (session cookies): These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. The session cookies are deleted when you log out or close your browser.
  • Permanent cookies: Permanent cookies remain stored even after you close your browser. This enables our website to recognize your computer when you return to our website. Information on language settings or log-in information, for example, is stored in these cookies. In addition, your surfing behavior can be documented and stored with these cookies. This data can be used for statistical, marketing and personalization purposes.

In addition to the above classification, cookies can also be differentiated according to their purpose:

  • Necessary cookies: These are cookies that are absolutely necessary for the operation of our website, to store logins or shopping baskets for the duration of your session or cookies that are set for security reasons.
  • Statistical, marketing and personalization cookies: These are cookies that are used for analysis purposes or to measure the reach of our website. Such "tracking" cookies may be used to store information on search terms entered or the frequency of page views. In addition, the surfing behavior of an individual user (e.g. viewing certain content, using functions, etc.) can also be stored in a user profile. Such profiles are used to display content to users that matches their potential interests. Insofar as we use services via which cookies are stored on your end device for statistical, marketing and personalization purposes, we will inform you separately in the following sections of our data protection declaration or when obtaining your consent.

Data concerned:

  • Usage data (e.g. access times, websites clicked on)
  • Communication data (e.g. information about the device used, IP address).

Persons concerned: Users of our online offers

Processing purpose: Playing our web pages, ensuring the operation of our web pages, improving our web offer, communication and branding

Legal basis:
Legitimate interest, Art. 6 para. 1 lit. f DSGVO

If we do not obtain your consent to the use of cookies, we base the processing of your data on our legitimate interest in improving the quality and user-friendliness of our website, in particular the content and functions. You have the security settings of your browser to object to the use of cookies set by us within the scope of our legitimate interest. There you have the possibility to specify whether you do not accept cookies from the outset or only accept cookies on request, or whether you want cookies to be deleted each time you close your browser. If cookies are deactivated for our website, it is possible that not all functions of the website can be used to their full extent.

Consent, Art. 6 para. 1 lit. a DSGVO
If we ask you before your visit to our website to be allowed to set certain cookies on your end device and you agree to this, the legal basis is to be seen in the consent you have given. Within the scope of the consent, we will inform you which cookies we set in detail. If you do not give your consent, only the so-called technically necessary cookies will be set, which are necessary for the proper operation of our Internet pages and their display in your browser. If you have consented to the setting of cookies, you have the possibility to revoke your consent at any time.

Contacting

If you contact us via e-mail, social media, telephone, fax, post, our contact form or in any other way and provide us with personal data such as your name, telephone number or e-mail address or provide further information about yourself or your request, we will process this data to answer your request within the framework of the pre-contractual or contractual relationship existing between us.

Data concerned:

  • Inventory data (e.g. names, addresses)
  • Contact details (e.g. e-mail address, telephone number, postal address)
  • Content data (texts, photos, videos)
  • Contract data (e.g. object of contract, contract period)

Persons concerned: Interested parties, customers, business and contractual partners

Processing purpose: Communication and answering contact requests, office and organizational procedures

Legal basis: Fulfillment of contract and pre-contractual inquiries, Art. 6(1)(b) DSGVO, legitimate interest, Art. 6(1)(f) DSGVO

Processing of your data during an order in our online store

If you place orders via our online store, we process the information you provide during the ordering process in order to be able to process your order. This includes in particular your name, address and electronic contact data, information on the payment process and the details of your specific order. We will tell you which data we require in detail during the ordering process.

If it is necessary to fulfill the contract concluded between us, to protect your vital interests or because of legal regulations, we will transfer your data to third parties, such as the logistics company commissioned with the delivery, to payment service providers for the purpose of payment processing and to our tax advisor, while respecting your rights. As far as we use third party providers to provide our services, the data protection information of the respective third party provider applies.

Data concerned:

  • Inventory data (e.g. names, addresses)
  • Payment data (e.g. bank details, invoices)
  • Contact details (e.g. e-mail address, telephone number, postal address)
  • Contract data (e.g. object of contract, contract period)
  • Usage data (e.g. access times, websites clicked on)
  • Communication data (e.g. information about the used device, IP address)

Persons concerned: Customers, interested parties, business and contractual partners

Processing purpose: Processing of orders, communication and, if applicable, marketing as well as answering inquiries, data security, office and organizational procedures

Legal basis: Fulfillment of contract and pre-contractual inquiries, Art. 6(1)(b) DSGVO, legal obligation, Art. 6(1)(c) DSGVO, legitimate interest, Art. 6(1)(f) DSGVO

Payment service provider

In accordance with our legal obligations and because of our legitimate interests in efficient, secure and customer-oriented payment processing, persons who have concluded a contract or other legal relationship with us may use banks and credit institutions as well as other payment service providers for payment. The payment service providers offered by us process inventory data in this context, including name, address or bank data such as account/credit card number, passwords, TANs, check numbers as well as details of the concluded contract and details of the recipient of the payment.

The data collected in this context is necessary to enable the payment service provider to process the payment. Only the payment service provider commissioned by us collects and processes this personal information. At no time do we receive information about your account or credit card details. We are informed by our payment service provider whether the payment of our customers has arrived or not. It is possible that our payment service providers may forward our customer's data to business information files in order to check the identity and creditworthiness of the payer. In this respect, we refer to the data protection declaration and general terms and conditions (GTC) of our payment service providers.

The GTC and data protection regulations of the respective payment service provider apply. You will find these references on the website of the service provider concerned or in the transaction application. For further information and for the assertion of your rights regarding revocation and information, we refer to the terms and conditions of the respective service provider.

Data concerned:

  • Inventory data (e.g. name, address)
  • Usage data (e.g. websites visited, interest in certain topics, times of access)
  • Payment data (e.g. bank details, invoices, payment history)
  • Data on business transactions (e.g. term, customer category, subject matter of the contract)
  • Communication and metadata (e.g. IP address, information about the device or computer system)

Processing purpose: Effective, secure and customer-oriented payment offers (service) and processing of payments according to contractual agreements

Legal basis: Fulfillment of contract and pre-contractual requests, Art. 6(1)(b) DSGVO, legitimate interests, Art. 6(1)(f) DSGVO

Revocation possibilities: You can revoke your consent to the use of your personal data at any time by contacting the respective payment service provider. Despite revocation, the payment service provider may still be entitled to process, use and transmit the personal data that is absolutely necessary for the contractual payment processing. With regard to the storage and timely deletion of personal data, we refer to the respective data protection provisions of the payment service provider.

We use the following payment service providers:

PayPal

Service provider: PayPal (Europe) S.à.r.l. et Cie., S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg
Website: https://www.paypal.com/de/webapps/mpp/home
Privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Content services

We use certain services in order to play certain content or graphics (videos, pictures, music, fonts, maps) via our website. In doing so, the services we use process the IP address assigned to you at the time of your visit to our website, as this is the only way to display the respective content in the browser you are using. In addition, the providers of these services may place further cookies on your end device, through which information about your usage behavior, your interests, the device and browser you use and the time and duration of your session is collected. The providers regularly use this data for analysis, statistics and marketing purposes. In addition, this information may also be combined with information from other sources. This is especially true if you yourself have an account with the service provider and are logged in at the time of the session.

We would like to point out that depending on the country of residence of the service provider named below, the data specified below may be transferred and processed on servers outside the area of the European Union. In this case there is a risk that the level of data protection prescribed by the DSGVO may not be observed and that the enforcement of your rights may not be possible or may be made more difficult.

Data concerned:

  • Usage data (e.g. access times, websites clicked on)
  • Communication data (e.g. information about the used device, IP address)

Persons concerned: Users of our web presence

Processing purpose: Playing our web pages, offering contents, guaranteeing the operation of our Internet pages

Legal basis: Consent via Cookie-Consent-Banner, Art. 6 Abs. 1 lit. a DSGVO, legitimate interests, Art. 6 Abs. 1 lit. f DSGVO

We use the following content services:

YouTube

We use components from YouTube on this website to integrate videos from this on our Internet pages so that they can be played via your Internet browser when you visit our web pages. During your visit to our website, both YouTube and Google are informed about which page or subpage you have visited by transmitting your IP address to Google's external servers in the USA. This information is transmitted regardless of whether the displayed videos are actually viewed or clicked on or whether you are logged in to your YouTube or Google account. This information is collected and assigned to your Google account if you are logged in when you visit our website.

Service provider: YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA
Website: https://www.youtube.com/
Privacy policy: https://policies.google.com/privacy
Opt-out possibility: https://tools.google.com/dlpage/gaoptout?hl=de

Security measures

We also take technical and organizational security measures in accordance with the state of the art in order to comply with the provisions of the data protection laws and to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties.

Up-to-dateness and amendment of this data protection declaration

This data protection declaration is currently valid and has the status of September 2020. Due to changed legal or official requirements it may be necessary to adapt this data protection declaration.

This data protection declaration was created with the help of the data protection generator of SOS Recht. SOS Recht is an offer of the Mueller.legal Rechtsanwälte Partnerschaft, based in Berlin.